Attack at shopping center Field’s


Although several months have passed since the event in the shopping center Field’s, this week I was asked again how I would give help, and I found the model by which we acted during an emergency.

This is a simple and short model that I knew when I was in security positions in Israel.

How do provide emotional first aid during an emergency, I hope it answers the question.

This model helps to return the person to function in 1.5 to 2 minutes and allows anyone to provide emotional first aid to those around him, and immediately return it to a normal functional state.

Anyone can and can carry out the principles of the model without any prior professional knowledge.

The model is based on 4 simple principles for immediate intervention in emergency situations and its initials.


Create a commitment that gives a sense of security that you are with the person, and he is not alone.
“Jens, I’m with you and I’m not going anywhere.”
During a traumatic event the person feels lonely and helpless and it is important to give him back the feeling that he is not alone.

Encouragement of activities

Our tendency is to calm the victim of anxiety give him a glass of water and send him to rest. Not worthwhile! Instead, he should be encouraged to act to help himself and the environment by simple instructions whose purpose is to activate it in the context of the event, It must be made to act on its own help others and transform it from victim to helper.

The goal is to restore the victim’s sense of control.
For example: if there was a child who hung out with friends and came back attacked with anxiety
“Call everyone who was with you, and make sure that everyone calls home now to announce that they are all right.”

Questions that require thought

The channel of communication with the victim of anxiety at the time of the event should be a mental channel and not an emotional one, do not encourage the victim to express his feelings during and after the event.

Avoid telling him at the time of the incident: “It’s okay that you’re scared, excited and crying”

Yes, you can say:
Count and tell me how many people you are around right now?” or “Where is the closest protected space to you?”

That is, questions that require the activation of thought and not the activation of emotion.

Construction of the event:
It is very important to tell the victim what happened first and what happened afterwards, and to emphasize that the event is over and over.

After a barrage of shots, it is recommended to tell an anxiety victim who experienced the barrage: “Yesterday there were sirens/damage to houses/damage in an open area. They have already evacuated everyone/cleaned everything already, and the rescue forces have provided help. The event is over. Now everything is behind us.”

Don’t ask questions about how he feels!!
Just about what happened, and how it happened. In order of occurrence.


Rafael Saadon – Think Security Online